South Florida Hospital News
Wednesday September 19, 2018

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December 2013 - Volume 10 - Issue 6




tw telecom Delivers Robust Communications Solutions for Healthcare

Today, healthcare delivery organizations have more challenges than ever before, with dwindling insurance payments, rising costs, tighter budgets, the need to manage large quantities of data, and to keep patient records secure.
At hospitals, access to information can be a matter of life or death. Slow or intermittent connections are not acceptable. And the demands on healthcare communications networks are growing, as everything from doctors’ orders to electronic clinical systems to patient records is being stored on the network.
With advanced communications solutions, tw telecom provides managed network services to enterprises and large organizations, including healthcare institutions, throughout the U.S. The company specializes in Business Ethernet, Internet Protocol Virtual Private Networks (IP VPN), Internet access, transport data networking, voice, Voice over Internet Protocol (VoIP) and security.
tw telecom’s Business Ethernet services, a family of computer networking technologies for local area networks, provides the performance necessary for healthcare institutions, giving access to all users - administrators, physicians, support staff – anytime, anywhere. At the same time, the private network provides the highest level of data protection.
As one of three leading Business Ethernet providers in the nation, tw telecom connects more commercial buildings to its national fiber network than anyone else. tw telecom has nearly 30,000 route miles of fiber and more than 28,000 customers, as of September 30, 2013, its most recent earnings report.
The company has five sales and service offices in Florida, including locations in Miami, Ft. Lauderdale, Orlando, Tampa and Jacksonville.
“Today’s healthcare environment is very uncertain,” said Bob Meldrum, vice president, corporate communications, tw telecom. “We provide IT departments with stability in terms of communications connectivity today and in the future. We can scale our network and grow with our customers, helping them manage growth so they can spend their time focusing on patient care.”
Service is a key differentiator for tw telecom. “We support customer needs 24/7/365 with local engineers, and also monitor the quality of our networks from two national operations centers located in St. Louis and Denver,” said Meldrum. “We developed this national/local model, to best meet our customers’ needs and our customers tell us it is second to none.”
Meldrum noted that technology is important, but it’s key for organizations to have the capability to implement technology in a way that helps them become more efficient. Network performance drives business performance.
Storing sensitive patient and organization data offsite can raise questions about control and accessibility, but the insight available with a tw telecom network gives control of data to healthcare institutions, as if the administrator were onsite.
As part of tw telecom’s Intelligent Network, a capability called Alerts Driven Dynamic Capacity® gives administrators even greater control, allowing healthcare IT managers to automatically double or triple network capacity when pre-set thresholds are reached. Adding bandwidth for high-priority applications is possible because the tw telecom network offers network administrators complete, on-demand flexibility, visibility, and control over their network performance.
“Budgets are getting tighter everyday for IT and communications departments,” Meldrum said. “We give customers access and capability for faster, better and easier network solutions.
Meldrum noted that tw telecom takes pride in serving its Fortune 500 customers. “But we also serve the needs of many other customers that don’t have large staffs to manage their networks. We help them become more efficient, and we offer them secure, scalable and predictable network connections so they can compete with the big guys.”
Meldrum concluded that “network strength, reliability, robust product capabilities and service are what we deliver to our customers, anywhere, anytime. For us, it’s not just about delivering what customers need today, which we do very well, but also helping them understand how their industry will grow and what they will need tomorrow.
For more information, visit us online at
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