South Florida Hospital News
Monday July 16, 2018

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September 2012 - Volume 9 - Issue 3




Health Care Reit Tops Industry Tenant Satisfaction Charts

Health Care REIT’s (NYSE:HCN) Management Services Group (MSG) recently ranked in the top 5 percent for Overall Tenant Satisfaction in the Kingsley Associates 2012 Medical Office Building Index. The Kingsley Index is the largest and most comprehensive performance-benchmarking database in the industry and serves as a standard for measuring tenant, resident, employee and client satisfaction. Achieving this prestigious tenant satisfaction rating indicates that MSG is among the top health care property management service providers in the country.
The survey asks tenants to rate every service provided to them, including property management, leasing, maintenance, tenant improvements and accounting. The Kingsley MOB Index reported that 93 percent of Health Care REIT tenants rated MSG as “good or excellent” in all of these services. In addition, 86 percent responded that they would likely recommend the property to others.
This high level of tenant satisfaction is directly correlated to tenant retention, which MSG maintains at an industry-leading rate of 83 percent.
MSG provides its full-service property management program to leading hospitals, physician management companies and institutional investors through a comprehensive network of regional and local offices, including its corporate and regional headquarters in Jupiter and several local offices across South Florida. The company combines a high level of property management expertise with an in-depth understanding of medical office buildings and the health care industry.
For more information about Health Care REIT, visit
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