South Florida Hospital News
Wednesday April 25, 2018
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April 2018 - Volume 14 - Issue 10

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As the largest and fastest growing provider of healthcare laundry services to medical practices throughout the continental United States and Puerto Rico, ImageFIRST has 36 locations and over 800 trained associates including locations in Miami and Ft. Myers.

If there is one thing I have learned during my tenure as president of the Jupiter Medical Center Auxiliary and as a member of the hospital’s Board of Trustees, it is how crucial a positive patient experience is to the success of the hospital. In fact, it was my own excellent patient experience at Jupiter Medical Center that led me to become a hospital volunteer.

Health care has undergone many changes in the past decades but there is a universal, time honored theme, beyond quality care, that challenges hospitals administrators … namely customer satisfaction. It is often the non-medical issues that instill confidence in patients and their families toward doctors and hospitals, because that is what is understandable to the layman.

Benton Curtis has been named a partner in Broad and Cassel law firm’s Miami office, effective Jan. 1.

A former federal prosecutor for 10 years, Curtis focuses his practice on white collar criminal and civil matters and complex civil litigation, government investigations and compliance counseling, with an emphasis in the health care industry. 

As anyone who has ever turned on a TV and watched Law and Order knows, the beginning of each episode begins with the disclaimer: “The following story is fictional and does not depict any actual person or event.” Well, this Publishers Note has NO such disclosure — I confess, I really did this!

Perhaps you're frequently told—by colleagues at work, family members, or friends—that they don't know what they'd do without you. Of course, it makes you feel important. But perhaps you're being given a bit of a back-handed compliment. Any good manager can tell you that the secret to a smooth running and successful operation is delegating authority.

Urmala Roopnarinesingh currently serves as the Program/Faculty Development Chair for the University of Phoenix, School of Health Services Administration. In her role she is responsible for supervising faculty, faculty development, student engagement and numerous other activities related to the delivery of quality education.

This March, HHS Secretary Alex Azar pledged at the Federation of American Hospitals' conference that the department is committed to transitioning to a value-based care system, saying the government may need to intervene to an "uncomfortable degree" to incentivize change. He laid out four areas of emphasis for HHS:

If you have children under the age of 18 and decide it is best for your family that you and your spouse divorce, you will have a parenting plan. What is a parenting plan? A parenting plan is a separate document agreed to by you and your spouse, or ordered and entered by the Court, which details parental responsibility for the minor children

I was recently listening to someone speak from a well-known Health System. This Health System has an excellent reputation for patient satisfaction and has the scores to match. He began his talk by stating, “I was hired as an outsider. I basically knew nothing about healthcare.”

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