South Florida Hospital News
Sunday August 9, 2020

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October 2015 - Volume 12 - Issue 4

Allegiance Home Health: Delivering Compassionate, In-Home Assistance to South Florida Seniors

For many seniors today, living independently and safely at home has become a main priority in their lives. But help is often still needed. As the aging population continues to grow, so does the demand for in-home care services. Most seniors prefer to receive help at home instead of making a move to a retirement or senior living facility. In South Florida, Allegiance Home Health, a Medicare-certified home health agency, offers senior caregiver services to help support the aging population in Broward, Palm Beach, Martin, Indian River and St. Lucie Counties.

By providing in-home customized and flexible care services, Allegiance’s in-home care team lends a helping hand while accommodating their clients’ needs and enhancing their quality of life. Its medical services include skilled nursing, physical therapy, occupational therapy, speech therapy, nutritional counseling and social services provided by licensed clinicians. Non-medical services include but are not limited to personal care assistance such as bathing and dressing, homemaking such as meal preparation and light housekeeping, companionship such as transportation and supervision provided by certified nursing assistants and certified home health aides.
“We’re very passionate about what we do,” says Rosie Inguanzo-Martin, co-founder and president of Allegiance. “We love what we do and we feel it’s very important to provide a safe environment and give the aging population dignity and respect. We got into this business because we wanted to make a difference in the lives of seniors.”
Rosie founded the company, along with her husband Joe, over ten years ago after she found little help available for home health services for her own aging parents. Around the same time, Joe, who owned and operated an outpatient physical therapy clinic, discovered his clients were unhappy with the home health services they were currently receiving. Recognizing there was a gap in the marketplace for quality home health services, Rosie and Joe decided to start Allegiance.
“As people age and our population shifts, people want to stay at the home,” says Joe, co-founder and vice president of Allegiance. “As people want to stay at home, the utilization of home health services like ours becomes more popular.”
No matter their clients’ needs, Allegiance will find a way to accommodate them or can connect them with one of its preferred partners for a solution. In fact, by establishing community partnerships with area hospitals, rehab facilities, physicians, nurses, physical therapists and others, Allegiance can help lower the costs of healthcare services by reducing avoidable 30-day hospital readmissions of ailing seniors.
“We’re in a time now where our healthcare dollars are short so what’s important are these community partnerships,” says Joe. “We’re all in this together. Our aging population is living longer but they have more chronic illnesses.”
Not only is this costing the system money, adds Joe, but it’s also costing each individual a decreased quality of life. Home health plays an important role in working with hospitals trying to lower healthcare expenditures while increasing patient outcomes.
“Through our community partnerships, we’re working together to help the system save money while helping individuals have a higher quality of life and with more independence,” he says.
There are several ways Allegiance distinguishes itself among the competition. Emphasizing personal communication with seniors and their family members is one important distinction.
“Communication within our company is excellent and we are constantly in contact with our patients and their families, even if they live up north,” says Rosie. 
Before starting in-home services for any client, both Rosie and Joe, or one of the department directors, will meet with new patients. If a new caregiver is assigned to a client, they will again meet with their clients to introduce the caregivers. In addition, unlike other home health agencies, each caregiver who works for Allegiance is a direct employee—they are not outsourced. This allows the caregivers to fall under Allegiance’s umbrella of employee protection such as worker’s compensation, unemployment insurance, malpractice insurance and general liability.
According to Joe, another way Allegiance is unique is through its legendary customer service. While every home health agency preaches quality of care and stresses how they conduct background checks and hire only licensed professionals, Joe says they all do that because that’s the regulation.
“Our pledge is to help restore and maintain maximum comfort, function and health in the freedom of your home while creating lifelong clients through legendary service provided by professional staff,” he says. “This means that every vendor, referral source and patient becomes a vital and respected member of the Allegiance family. So that legendary customer service goes a long way.”

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