South Florida Hospital News
Saturday November 17, 2018

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January 2006 - Volume 2 - Issue 7



Business Muse - Reflections on the Business of Health Delivery

Dear Business Muse:

With the myriad of choices and variety of offerings and pricing are there any recommendations for the use of technology in the office? Royal Palm Beach - FL

Dear Reader:

Change is a difficult undertaking. But if one is to keep up with the business of healthcare delivery, change needs to be embraced. In the area of technology those changes can be at a frenetic pace. Some new offerings are useful and some may just be bells and whistles that grab your fancy. When it comes to your business understand what and which of the two your buying.

First you need to develop a plan as to what you want to achieve with the software and hardware you are spending you resources on. Do you want an accounting package, a billing package or a practice management package? Do you want an imaging system or a health record? What information do you want to glean from the package? Does it allow you to set the benchmarks you believe to be necessary and report out the metrics that let you know how you are doing? Are you able to envision how it can be an asset to your business, not just screens to fill in? Can the package or system under consideration be a multi-tasker and integrate with other packages you currently use or may purchase? Can it positively impact your business and at the same time your delivery of care?

It is my belief that to function optimally in this day and age all practices need to have several basic software technologies in place. They need a practice management package, a form of electronic health record, and an e-prescribing system. Our government is pushing hard for the latter two. Portability, cross checking for drug interactions and tracking of health records has become the dominant theme. These business systems, smartly integrated into your delivery of care, can help make you more profitable, ease the mining of data for many business applications and give you increased free time.

The changes and integration of these systems into the development of your practice can be the most challenging part of the process. There is a small book I recommend that is an easy read and yet is very profound when it comes to the subject of handling change. The title is "Who Moved My Cheese?" by Spencer Johnson, M.D. You should make this little book required reading by all personnel and yourself. Armed with the ability to embrace and withstand change, and with good coaching as to the best plan and tools for your goals and practice, you will find these technologies add up to increasing profit, increasing available time and efficiency and a business that works smarter not harder.

PHC solicits and appreciates questions of a business nature relating to the Practice Development, Management, and the Integration of Technology in Healthcare Services to address in future columns. Please address your questions to PHC at
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