South Florida Hospital News
Sunday May 24, 2020
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September 2008 - Volume 5 - Issue 3

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Clients Benefit from IDS’ State-of-the-art Technology, Unparalled Service

Many companies welcome the concept of creating a paperless office. But there are many issues that need to be addressed before a business goes digital, especially in the healthcare industry. In addition to patient charts, transcription reports, traditional office forms and insurance paperwork, healthcare providers must also deal with the need to protect patients’ privacy and meet stringent regulatory requirements before transitioning to electronic media.

Founded in 2003, Integrated Document Solutions (IDS) is a technology and services company that specializes in automating the creation, distribution and management of healthcare documentation. Its approach focuses on automating workflows, the series of individual tasks performed by people and systems to produce a result, and creating a single source for patient care.

"I started IDS after spending a lot of time in the health care industry learning about the shortcomings and issues that most frustrated providers," explained CEO and founder Yaniv Dagan. "Delivering the products and services to satisfy those changing needs still requires bringing together multiple disciplines and a great deal of listening. Today, we are able to improve our clients’ performance and serve as a kind of one-stop-shop for workflow and document management services."

IDS provides a wide array of services, ranging from report creation which includes dictation-transcription, structured reporting and speech automation, as well as scanning and forms management and online archiving. Their solutions are supported a customized workflow platform called AbbaDox which supports online patient files, automates faxing, interfaces with lab reports and more. "A lot of paper-based organizations want to migrate to digital or electronic media because it is more conducive to the work environment, but they don’t know how to go about it," explained Dagan.

One of the keys to IDS’ success is its flexibility. For example, a client who wants to create a report can choose from a number of options, including speech automation, which allows providers to generate draft reports and then either edit the reports themselves or send them to IDS for proofing and quality assurance; structured reporting, which instantaneously produces canned documents based on the doctor’s own normal text; use IDS’ transcription services to convert dictations to completed reports; or any combination of the three. IDS also offers numerous in-house and outsourcing options for document scanning.

"For example, if a practice acquires another location and needs to scale or to duplicate processes, we can help them do this while streamlining their operations to create one entity," said Dagan. "Both of their locations can access the critical information they need in a unified way."

IDS views their client relationships as partnerships, working to streamline the documentation process while maximizing a company’s current investment. "We assess the information systems in place and identify bottlenecks," said Dagan. "Most of these are usually related to unstructured data, such as mail, lab results, imaging center film and insurance company information." IDS then creates customized workflows that they deploy as part of their service offerings. "The applications we provide are part of our day-to-day services, which keeps a company’s capital investment at a minimum," said Dagan. "We’ve made significant investments in technology and people so that our clients don’t have to; they access it all as part of our services. For example, if a client wants to cut their manual transcription costs, we can upload their templates and provide the automation services needed to let them transcribe information themselves for a subscriber fee of about $100-$150 per month. We can customize our products to meet their objectives.

"Our customers come to us because they recognize that things could work better. Things like turn-around time, getting information to the right people quickly and securely, having the ability to get the different parts working together and to see and manage their performance – these are not unique needs," added Dagan. "We’ve worked with more than 150 health care organizations over the years, so there are few things we haven’t seen or resolved before. When we do, it’s exciting because we know we’re innovating, and our clients see that. They see how we engage the problem and work through it with them. The trust and relationship that comes from that is everything."

According to Dagan, some of the companies who have been with IDS since its inception have been able to quadruple their business because of increased technological performance. "We take our business and our clients very seriously," he said. "We provide unmatched, unparalleled service."

For more information, visit www.idssite.com or call (800) 500-8614.
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