South Florida Hospital News
Saturday October 31, 2020

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October 2020 - Volume 17 - Issue 4


Mercy Hospital Receives 2020 Press Ganey Award for Excellence in Inpatient Rehabilitation and Outpatient Oncology

September 15, 2020 – Mercy Hospital is excited to announce that it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey, the healthcare industry’s leading data provider on patient experience and satisfaction. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in outpatient oncology and inpatient rehabilitation. 
“Delivering exceptional patient experiences is and always will be Mercy Hospital’s top priority,” said Mercy Hospital CEO, David Donaldson. “Press Ganey sets our industry standard for measuring, understanding and improving delivery of care. This recognition further solidifies our reputation as a top healthcare provider in South Florida that consistently puts patients first.”
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors healthcare facilities that successfully sustain performance in the top 5% of all of Press Ganey’s 41,000 clients for each reporting period during the course of one year.
Mercy Hospital’s Inpatient Rehabilitation program provides a complete continuum of rehab services with 24-hour medical management for patients requiring intensive treatment in addition to industry leading rehabilitation technologies. The program utilizes the expertise of a diverse team of specialists who work together to evaluate medical needs and determine the best course of treatment so that each patient can return home independently as quickly and safely as possible.
The Miami Cancer Center at Mercy Hospital provides a unique combination of cutting-edge care in a patient-oriented environment. Within the center’s multidisciplinary, Commission on Cancer accredited program medical, surgical and radiation oncologists work collaboratively with patients and families to create a comprehensive care plan. The patient-centered program offers extensive patient education, special programs, surgical s, support services and rehabilitative services to meet patients’ needs before, during and after treatment.
“The caregivers and staff of Mercy Hospital touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”
About Mercy Hospital
Mercy Hospital is a comprehensive medical facility that has been serving the healthcare needs of South Florida for more than 60 years. The 488-bed, acute care hospital is an award-winning facility that specializes in emergency services that are kid and senior friendly, maternity with level II NICU, general and robotic surgery, hyperbaric and wound care center, cardiology, cancer care, orthopedic and spine, primary stroke center, weight loss programs and more. Sponsored by the Sisters of St. Joseph and an HCA Healthcare affiliate, Mercy is Miami-Dade’s only catholic hospital and provides patients with the best quality care in a compassionate and caring environment. Affiliated with over 1,000 physicians, Mercy’s Centers of Excellence include: The Heart Center, the Maternity and Women’s Health Center, the Minimally Invasive and Robotic Surgery Institute, the Orthopedics & Spine Institute, the Miami Cancer Center and the Behavioral Health Center. Mercy Hospital is located in the heart of Coconut Grove, FL with a bay front property that makes Mercy the only hospital in Miami to be accessible by land, air and sea. For more information on Mercy Hospital, visit, follow us on Instagram @mercyhospitalmiami and like us on
About Press Ganey 
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
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