South Florida Hospital News
Friday February 28, 2020

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October 2015 - Volume 12 - Issue 4




Patient Care? How Are You Orientating New Employees?

I was recently at a world class hospital up north? Without giving out any names, I can say I was absolutely blown away. The grounds were meticulously landscaped. The lobby was warm and inviting. The place was spic and span in terms of cleanliness. What was even more impressive was the people. The entire staff and I mean the ENTIRE staff was overly friendly and completely aligned in their approach to not only patients but to everyone.
How can this be possible? Not one receptionist who woke up on the wrong side of the bed or a nurse or doctor who was having a bad day. What was even more impressive is how the majority of the team, prior to joining this organization, had worked for other, let’s say, less than acclaimed health systems. There is no one single silver bullet when it comes to patient care, but upon digging in, it was revealed that every single new employee goes through a 30 day orientation before they are ever allowed to deal with a patient. In addition, the new employee gets a buddy who is there for the first 90 days to make sure they get off to a great start. The buddy incidentally gets paid a bonus based on the person’s success.
When execs at this hospital are asked how they can afford to put so much time and effort into the new folks who come on their team, the response is a bold and unapologetic. ‘We can’t afford not to’. This approach is in stark contrast to another hospital I happened to visit where the visibly frustrated receptionist fuddled about and finally revealed that this was her first week and the system here is different than her last job …
Take a fresh look at how you bring new employees into your organization. If you want to build a world class culture, it takes more than watching some videos and filling out a stack of papers from HR. Find the right program that will have the desired impact on Patient Care. You will be unstoppable.
Jay Juffre is Vice President, South East Region / National Service Director, ImageFIRST. For more information on ImageFIRST, call 1-800-932-7472 or visit
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