South Florida Hospital News
Tuesday February 18, 2020

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August 2019 - Volume 16 - Issue 2




Profiles in Leadership

Broward Health North

Charese Crawford
Regional Manager, Clinical Education
Charese Crawford is the regional manager of clinical education at Broward Health North where she collaborates with leadership to coordinate continuing education programs.
Crawford always wanted to be a nurse. “From elementary school through college, that was always my plan,” she said. She never considered another profession, and has no regrets about working in healthcare.
While increasing costs, rapid changes in processes – such as technology, training and regulation – have added challenges to her profession, Crawford says working with her colleagues is her favorite part of the job. She particularly enjoys experiencing “ah ha” moments with her team, when they have learned something new.
When she looks back on her career, Crawford has one leadership tip she’d offer to young leaders entering the healthcare space: “Change is constant. Make sure every decision you make is based on doing what’s right for patients and staff, always.”
Crawford earned her Bachelor of Science in nursing from the University of North Alabama, and her Master of Science in nursing from the University of Phoenix.
Kimberly Brown
Regional Director of Surgical Services
Kimberly Brown is the regional director of surgical services at Broward Health North. In this role she oversees staffing, budgets and rounding for several departments, including same-day surgery, direct admissions, outpatient lab, recovery room, operating rooms, sterile processing, endoscopy unit and orthopedic clinic.
While Brown enjoys how healthcare is different and engaging every day, she said she most enjoys working in healthcare because she likes interacting with people, knowing that they are putting their trust in her and Broward Health North during their times of need. “We will be there for them,” she said.
Like so many other healthcare leaders, Brown said that the constant changes in healthcare is the most challenging part of the job. However, Brown said there is a benefit to being in an ever-changing industry. “Constant changes are very important because it pushes us so that we don’t become stagnant,” she said.
When thinking about advice she’d give young leaders entering healthcare, Brown said to look beyond titles. “When taking on a leadership role, remember that regardless of anyone’s title, when it comes to caring for patients, it will always be a multidisciplinary team effort.”
Brown earned her Master of Science in nursing administration and finance from Florida Atlantic University.
MorseLife Health System
Keith A. Myers
President and CEO
Since 2007, MorseLife Health System President and CEO Keith A. Myers has helmed the not-for-profit organization that daily serves over 3,600 seniors with programs that include short term rehabilitation, long term care, independent and assisted living, memory care, hospice, home health care, care management, meals-on-wheels and PACE.
Recent accomplishments include pilot program designation by the State as the only senior living provider in Florida to offer cannabinoid-based therapies in a variety of care settings. In 2019, Myers also established Palm Beach Hospice and Palliative Care by MorseLife as only teaching hospice program in South Florida, which also upholds Jewish traditions associated with end-of-life.
Myers is a former board member for the Florida Board of Nursing Home Administrators, a gubernational appointment, and serves as Not-For-Profit Vice President on the Board of Directors of the Florida Health Care Association. He holds a master’s degree in Health Services Administration from George Washington University.
Memorial Healthcare System
Matthew J. Muhart
Executive Vice President and Chief Administrative Officer
Healthcare consumers deserve “an Amazon experience” when they seek planned medical procedures. That’s why Matt Muhart created Memorial Healthcare System’s online Transparency Tool, part of Memorial’s “Right To Know” initiative. The tool provides pricing information on 330 medical procedures, so that consumers will come away knowing exactly what the cost of a planned procedure will be. Memorial launched the tool in 2014 and soon will expand it to add online scheduling, ratings/reviews, a chat function and online payment capabilities.
“Technology has removed friction from the consumer experience in most other industries,” Muhart says. “We knew it was our time to leverage technology to improve the consumer experience at Memorial.”
Receiving more than 5,000 unique hits every quarter, the Transparency Tool works to engage patients as healthcare moves toward a consumer-oriented, Internet economy. “It demonstrates that Memorial is leading the way to where our consumers expect us to be,” Muhart says.
Leah A. Carpenter
Administrator and Chief Executive Officer, Memorial Hospital West
Memorial Hospital West is proof that a community hospital can grow into a 502-bed tertiary medical center while remaining a provider of personalized, compassionate healthcare. The key is the hospital’s dedicated people.
“It’s the only way we’re going to carry this torch of high-quality, high-acuity care into the future,” says CEO Leah Carpenter. “Every one of us is committed to serving our patients and the community.”
With the last year alone bringing rapid growth, Carpenter helps retain Memorial Hospital West’s family-friendly feel by using the personal touch and forging connections. She rounds the hospital three or more times a week – getting feedback and saying thank-you for jobs well done.
“We invest generously in things like safety, quality care, infrastructure and IT, but it’s the basic things that matter,” she says. “They give our staff the energy and motivation to do their best.”
Mario Salceda
Chief Operating Officer, Memorial Physician Group
What does it take to administer a 306-member, multispecialty physician organization for Memorial Healthcare System? Stamina, says Mario Salceda, Chief Executive Officer of Memorial Physician Group, which works to provide patients with an integrated standard of care across the system. “It’s a 24-hour-a-day commitment,” he says.
Memorial Physician Group’s high-end specialists treat nearly 100,000 new patients, receive 750,000 patient visits and perform 19,000+ surgeries every year across South Florida. The group’s pediatric and adult specialists can provide seamless care throughout patients’ lives – for cardiac conditions, hematology oncology, orthopedics, neurology, and more.
“Providing that continuum of care makes us unique and requires a high level of collaboration,” Salceda says.
Managed by Salceda and physician leaders, this collaborative effort helped MPG earn the Guardian of Excellence Award for Customer Service. “We are a special group of people, working in an incredible organization, with one mission, one vision,” Salceda says.
Lakeside Medical Center
Janet D. Moreland Named Lakeside Medical Center’s New Leader
Janet D. Moreland has been named Hospital Administrator of Lakeside Medical Center.
“I am truly excited about this opportunity,” said Janet D. Moreland, APRN, MSN, LHRM. “I look forward to engaging with the people who live and work in the Glades – the community where I grew up – to share all of the great things we have planned for the coming year.”
Moreland made her home in the Glades area when she was one year old. As a longstanding member of the community, she enjoys mentoring young adults in her community.
“I am delighted that Janet will be leading our teaching hospital into its second decade of providing quality care in the Glades communities,” said Darcy J. Davis, CEO of the Health Care District of Palm Beach County, which owns and operates the rural hospital.
“We recognize and appreciate Janet’s impressive hospital and nursing expertise as well as her years of dedication to improving the health of the Glades,” said Brian R. Lohmann, Health Care District Board Chair.
Janet Moreland has more than 35 years of experience in hospital, home health, skilled nursing, community and public health primary care environments and has served as clinical faculty. Before she was named Hospital Administrator in June 2019, Moreland served as Lakeside Medical Center’s Director of Nursing, overseeing the leadership and direction of nursing, case management, nurse navigation, and clinical education. Previously, she served as the hospital’s Director of Quality and Patient Safety.
“Our community is fortunate to have such a well-respected, experienced and caring professional at the helm of our acute-care, teaching hospital in Belle Glade,” said Rev. Robert Rease, Chair of the Lakeside Health Advisory Board.
Moreland has led successful initiatives to improve the safety, effectiveness and efficiency of the medical services Lakeside Medical Center provides to its patients. Thanks in large part to her leadership, Lakeside Medical Center was named an “A” rated, top hospital in the nation for patient safety, as recognized by Leapfrog’s Hospital Safety Grade for the fall of 2018. The hospital also received the 2018 Florida Hospital Association (FHA) Hospital Improvement Innovation Network (HIIN) Award for excellence in patient safety.
“We congratulate Janet and are excited to support her leadership as the hospital prepares to mark its tenth anniversary this coming October,” said Karen A. Harris, the Health Care District’s VP of Field Operations.
Before joining Lakeside Medical Center in August 2013, Moreland served with the Florida Department of Health Palm Beach County for more than 25 years. She was the Health Center Administrator for the C. L. Brumback Health Center in Belle Glade where she oversaw daily operations. Other positions she held during her tenure with the Health Department include senior community health nurse, community health nursing supervisor, senior community health nursing supervisor and ARNP coordinator.
Moreland received her Master of Science in Nursing Education and Master of Science in Nursing at Florida Atlantic University in Boca Raton, Florida and is licensed as a Health Care Risk Manager.
“I have an open door policy for staff and our community,” Moreland said. “Over the next year I will be looking at new services that could benefit our patients and focusing on the high quality care we provide at Lakeside Medical Center.”
Broward Health Medical Center
Heather Havericak, MSN, CPON, FACHE
Interim CEO
Heather Havericak, MSN, CPON, FACHE, has always worked on the frontlines of healthcare. She started her career as a pediatric hematology/oncology nurse, where she was inspired daily by the resilience of her patients. Now, 14 years later, she is the interim chief executive officer at Broward Health Medical Center.
“Healthcare is what I love. It allows me to pair my background in nursing with leadership,” said Havericak. “As healthcare leaders, we are able to have an impact on the community we serve and enhance related outcomes.”
As interim CEO, Havericak oversees the overall administration and management of the 716-bed acute care hospital, trauma center and related operations. Throughout her career, she has held a variety of staff and management roles, ranging from nurse manager to COO. Her favorite part of being a leader is “being part of a group of committed professionals who are enhancing care delivery every day for our patients and their families at all levels.”
She was inspired to pursue a career in healthcare while in college when her mother became ill and she had to spend a lot of time in the hospital.
“During that difficult time, I really saw the dedication, compassion and skill that the nurses provided to my mother,” recalled Havericak. “It was these moments spent with my mom and her care providers that drove me to the nursing profession.”
Havericak received her Bachelor of Science in nursing from Florida International University and her Master of Science in nursing administration from Indiana State University.
Onel Rodriguez
Chief Financial Officer
As chief financial officer at Broward Health Medical Center, Onel Rodriguez provides strategic leadership and oversight of the fiscal operations at the 716-bed acute care and trauma hospital.
One of the trends Rodriguez cites in healthcare is always trying to find “innovative ways to deliver the highest quality of care at the most effective price point. That is really challenging, but exciting.”
His advice to emerging leaders in healthcare is the importance of finding a mentor. “I was really lucky because I had very good mentors who taught me everything I know,” recalled Rodriguez. “Their mentorship helped me to develop skills that I could never repay back.”
Rodriguez has more than a decade of experience overseeing financial operations for complex healthcare systems, including most recently as CFO at Broward Health Coral Springs. He has always been passionate about finance and knew early in his career that he wanted to work in healthcare.
“I always wanted to give back and serve in the community somehow and that’s how I ended up in healthcare,” said Rodriguez. “I love the collaboration between doctors, nurses and clinicians, and creating new programs that will ultimately reduce cost and benefit the community.”
Rodriguez received his Master of Science in accounting from Kaplan University, and a bachelor’s degree in business administration from St. Thomas University.
Broward Health Coral Springs
Cheryl Wild
Chief Nursing Officer
With more than 31 years of experience in nursing and 16 years of experience in leadership, Cheryl Wild is thriving in her role as chief nursing officer at Broward Health Coral Springs.
Wild provides oversight for all nursing practices at the 250-bed hospital located in western Broward County.
Her extensive experience in nursing management and hands-on care is the pillar for leading nurses to exceptional clinical care. She is currently enhancing quality outcomes by standardizing clinical care and utilizing evidence-based practices. In addition, she is focused on providing opportunities for nursing educational programs and certifications in specialty areas.
“My favorite part of my role is relationship-bridging and building highly successful teams,” said Wild. “In leadership, our greatest strengths are those of our team. There is no way I could be the expert in all of the different nursing disciplines, so appointing bright leaders and providing them the tools they need to lead their teams is the key to success.”
Wild’s love for nursing started at a young age. “My mother was a nurse, and I grew up in hospitals wanting to be just like her,” she said. This led Wild to be a candy striper in her early teens, and later in high school she was a nursing assistant.
As she reflects on her career, Wild has numerous tips she’d provide young leaders, including listening twice as much as you talk, trusting but verifying, being kind and compassionate, but ultimately, she said, it comes down to one thing – “always doing the right thing.”
Wild holds a Master of Science in nursing, leadership and health systems management from Drexel University, a Master of Business Administration from Trinity University and a Bachelor of Science in nursing from Trenton State College.
Broward Health Imperial Point
Jonathan Watkins
Jonathan Watkins is the chief executive officer at Broward Health Imperial Point in Fort Lauderdale. He provides overall leadership for the 204-bed acute care hospital, which offers medical-surgical inpatient care, behavioral health services and a wide variety of outpatient services. A highlight of his role as CEO is establishing new services at the hospital while ensuring high-quality patient care and services.
Watkins’ commitment to the healthcare industry was inspired by mentors he developed in high school, relationships he’s maintained throughout his career. Today, he is grateful to work in a profession dedicated to improving the health and well-being of the community.
Watkins views his role as an opportunity to connect with the frontline caregivers and work toward the common goal of meeting the needs of the community in new ways. He makes it his personal mission to learn how to best support the staff in fulfilling their daily work.
The biggest challenge he faces is leading the hospital through the numerous changes that the healthcare industry is undergoing. It calls for constant innovative thinking by the entire organization, starting at the top. In light of this, he encourages all young leaders entering the healthcare industry to remain flexible and adaptive.
“Those individuals who are able to quickly learn and pivot in their actions and decision-making will be the most successful,” Watkins said.
Watkins holds a master’s degree in public administration, as well as a bachelor’s degree in healthcare administration and planning from Tennessee State University in Memphis, Tennessee.
Netonua Reyes
Chief Nursing Officer
With more than 20 years of healthcare leadership experience, Netonua Reyes credits her grandmother, who was a nurse, for sparking her interest in the field.
As Chief Nursing Officer/Chief Operating Officer of Broward Health Imperial Point, Reyes’ performance and ambition has landed her in high-level management roles, where she enjoys working with teams to enhance patient outcomes.
“I’ve always had a strong commitment to service and the overall well-being of the community,” she said. “Working in healthcare awards me the opportunity to do what I love every day.”
Reyes advises all young leaders entering the healthcare space to always be learning, asking questions, and staying current. “Make sure you always seek input from people at the point of service,” she said.
Reyes earned her master’s and bachelor’s degrees in nursing from Nova Southeastern University. She is a member of the American College of Healthcare Executives and the Emergency Nurses Association.
Jupiter Medical Center
Judy Magalhaes, RN, MSN
Vice President, Ambulatory Care
Judy Magalhaes, R.N., M.S.N., is Vice President of Ambulatory Care at Jupiter Medical Center, where she oversees all aspects of Ambulatory Care and Outpatient Services. Magalhaes spearheaded the development, planning and opening of the hospital’s five urgent care centers, including two in Jupiter and locations in Palm Beach Gardens, West Palm Beach and Stuart. She also implemented “CareAnywhere,” the hospital’s Telemedicine program. Additional departments and service lines under her supervision include Oncology, Imaging, Occupational Health, Clinical Research, Wound Care, Sleep, Pain Management, Wellness, Outpatient Rehabilitation, and the Jupiter Medial Center Physician Group. Magalhaes is a member of the American College of Healthcare Executives, American Academy of Ambulatory Care Nursing (AAACN), and the Urgent Care Association of America. She is a graduate of the University of Hartford, where she earned her Master of Science Degree, and Quinnipiac College, where she received her degree in Nursing.
S. Raymond Golish, MD, PhD, MBA
Chief Quality Officer
S. Raymond Golish, M.D., Ph.D., MBA, is the Chief Quality Officer at Jupiter Medical Center. The focus on quality at Jupiter Medical Center is intense and highly collaborative. By working together, the hospital’s physicians, nurses, and staff have achieved a unique portfolio of quality awards, including: The Five-Star Rating for safety and quality from the Centers for Medicare and Medicaid Services; the ‘A’ grade for hospital safety and Top Hospital Award presented by the Leapfrog Group; and multiple Center of Excellence accreditations from The Joint Commission. Dr. Golish is a surgeon, scientist and health care executive who is passionate about the intersection of quality, technology and value. He has extensive leadership experience in industry, government, and professional societies. He sits on the Council on Research and Quality of the American Academy of Orthopaedic Surgeons, is a former consultant to the US Food and Drug Administration, has published more than 100 articles and abstracts, and held many other leadership roles. Dr. Golish was educated at Stanford University, Duke University, and the University of California.
Catholic Hopsice
Barbara Slowik
Senior Director of Business Operations
Barbara Slowik joined Catholic Hospice in November 2018 as Senior Director of Business Operations. She has over 25 years of experience in healthcare. Slowik is responsible for managing the day-to-day business and performance of back office operations, business process improvement and project management, for finance, revenue cycle, information technology, physician group and other areas. As a member of our leadership team Slowik applies her expertise in process improvement, financial reporting, contracting, and informatics to enhance our business operation. Slowik received her B.A. in Organizational Communications from North Central College in Naperville, IL.
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