South Florida Hospital News
Thursday March 21, 2019

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August 2017 - Volume 14 - Issue 2




Publisher's Note

Let’s talk about Leadership and what it means in our industry and its peripheral businesses. First and foremost I think it’s very important to understand that we’re all in the people business. Even those of us sitting in front of screens all day, or “communing” with machines, our ultimate goal is to serve the best interests of the people under our care. Let’s face it, if what we each do doesn’t ultimately have a beneficial effect on the patients, what’s the point? So the question is how best to lead and inspire those we work with it. In a word — humor.

I won’t lie and say that every CEO or boss I’ve known has had a fabulous sense of humor and that all we did was laugh every day. But when I think about it, the successful ones who not only had great businesses but terrific employees, all knew the value of a well-placed joke or humorous anecdote. It seems like each one loved what they did and didn’t take themselves too seriously, which easily transferred to the employees’ attitudes. But most important, not one took themselves too seriously. (Of course, with Carol always looking over my shoulder, I’m constantly reminded that humor and humility should go hand in hand — especially when she tells me “Ego” is my middle name.)
And my advice, in these days of politically correct humor, is to stick to the self-deprecating style. A joke at your own expense or personal story reflecting your own idiosyncrasies is a much safer management style. In general the management team that can laugh together will stay together longer, building a cohesive corporate structure that not only progresses the company but supports itself from within. And in times of crisis, some “soft” humor can definitely ease tension and motivate. And as Carol loves to point out, “At the end of the day, just remember one thing: you’re never too good to take out the garbage.” 

You can reach Charles at

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