South Florida Hospital News
Thursday October 18, 2018

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October 2017 - Volume 14 - Issue 4




Salute to Case Managers

Westside Regional Medical Center

Nancy Kollra
Nancy Kollra has been a working on behalf of patients for 40 years.  She started doing hospital social work which then became case management. She has been at Westside Regional Medical Center for 21 years, focusing on utilization review for the last few years. She reviews the clinicals and sends that information to insurance companies.
“We advocate for the patient to make sure they are in the appropriate status. We work with their doctors in the event that the insurance denies a claim and have the doctors do peer to peer with the medical director of the insurance companies to get the denials overturned,” said Nancy.
After 40 years in the business she said that the most rewarding part of her job is still when a patient or family member asks her for a hug.  In 1998, Nancy was the recipient of the Frist Award for all of her volunteer services – at her church, supervising a social work students, and her fund-raising on behalf of community organizations.  The Frist Humanitarian Awards were created to recognize an employee and volunteer at HCA-affiliated facilities who demonstrate extraordinary concern for the welfare and happiness of patients and their community.
Palmetto General Hospital
Odalis Santa
Odalis Santa is the director of case management at Palmetto General Hospital. She joined the Palmetto team in 2015. Odalis provides administrative structure and support to coordinate and lead services provided by the case management department. She also determines patient eligibility for certain treatments and services. Odalis promotes and maintains relations with patients and their families to facilitate optimal patient experience. She also works with the community providers for effective and seamless transitions of care. Odalis has a Bachelor of Science in Psychology from the University of Florida, a Master’s of Science in Clinical Psychology from Barry University, and is a Licensed Mental Health Counselor.
Delray Medical Center
Jarrad Stiles
Jarrad Stiles is a case manager in the cardiac telemetry department at Delray Medical Center. Jarrad has been in his role at the hospital since 2013. He’s been instrumental in improving the process of utilization review, and researching cost effective ways to help underinsured, and uninsured patients. His co-workers say he’s an advocate for his patients by making customer service a top priority. Jarrad received his bachelor of science from the University of Central Florida, and later earned his nursing degree from Tallahassee Community College.
Broward Health North
Zilma Zepeda, RN, BSN, CCM, MBA
Zilma Zepeda is an Acute Care Case Manager at Broward Health North. Originally from Nicaragua, Zilma joined the Broward Health North Case Management team in 2016 after an extensive career in both nursing and case management.
Zilma works as an Acute Case Manager on the Fifth Floor Telemetry Unit at Broward Health North. She says the best part of her job is being part of a team who is not only involved in patient care, but also in all aspects of care coordination, community services and ensuring patients the necessary tools to assist them upon discharge.
Cassandra Stephens-Jackson, RN, BSN, MSN
Cassandra Stephens-Jackson is an Acute Care Case Manager at Broward Health North. Cassandra joined the Broward Health North Case Management team in 2012.
Cassandra has spent 19 years working for the Broward Health hospital district working in various positions from licensed practical nurse to registered nurse and finally case management. Cassandra says that as case managers we look at the total patient. We are responsible for their care from the time they enter our doors, whether it is from the Emergency Department, Same Day Surgery or Outpatient setting until they are discharged. We believe that if we provide them with efficient inpatient care as well as education and arrange appropriate outpatient follow-ups we are empowering our patients with the ability to not only participate in their care but become responsible for their overall well-being now and in the future.
Broward Health Imperial Point
Dalei Morgan, LCSW
Dalei Morgan, LCSW, graduated from Florida International University with her Masters in Social Work. She went on to obtain her licensure and is currently a Licensed Clinical Social Worker as well as a Masters Level Certified Addiction Professional. Dalei is a strong advocate for her clients here at Broward Health Imperial Point where she currently serves as a Case Manager on the Behavioral Health Floor. Dalei has been in her current role for over 11 years and continues to provide counseling to her clients and their families as well as links her patients with community resources for continued mental health assistance.
Sharon Billitteri, RN, CCM
Sharon Billitteri, RN, CCM, graduated from University of New York in 1990 and shortly after became a Registered Nurse. She began working as a Case Manager in 2000 and later relocated to Florida in 2002. Sharon worked for 13 years as a Case Manager at a local South Florida hospital before joining the Broward Health team in 2015. Sharon started at Broward Health Medical Center and transferred to Broward Health Imperial Point in 2016 where she is currently the Case Manager on the Telemetry floor. Sharon is an expert in utilization review as well as discharge planning.
Memorial Regional Hospital South
Cindy Pasley
Cindy Pasley, a former floor nurse at Memorial Hospital West and now a case manager at Memorial Regional Hospital South, has many responsibilities but just one focus: to insure patients have safe discharges.
Pasley works with individuals rehabilitating after strokes, traumatic brain and spinal cord injuries to help them understand what’s next on their healthcare journey. Many will continue the process with home health or outpatient rehab professionals and Pasley makes sure prescribed medication is ordered, follow-up appointments are made, and families are comfortable with the situation they’re facing.
“Nurses can do anything,” said Pasley, who has been with the Memorial Healthcare System since 2001, including the last six years at Memorial Regional Hospital South. “I’ve always enjoyed helping people and taking on new challenges.”
Memorial Hospital Pembroke
Laurie Moretti
Laurie Moretti has held a variety of positions, including operating room nurse, during a career in healthcare, but it’s her current role as a case manager at Memorial Hospital Pembroke that is most satisfying.
Moretti, who has been part of the Memorial Healthcare System since 2005, works with physicians to facilitate safe discharges. While many of the patients come from stable situations and are released to family that can assist with follow-up care, others face more challenging futures. Working with those that are homeless, indigent, or drug dependent is where Moretti often has the most impact, utilizing skills to organize community resources, arrange care and transportation to shelters, and enlist the help of community social workers to insure a smooth transition.
Joe DiMaggio Children’s Hospital
Martha Tinoco
Martha Tinoco, a case manager at Joe DiMaggio Children’s Hospital since 2012, knows she’s done her job well when the families of the patients she’s working with ask if they can give her a hug. “Many times, they’re overwhelmed and just appreciate someone listening to their fears and concerns.”
Of course, the longtime Memorial Healthcare System employee does more than just listen. She uses her nursing experience to become their advocate, assessing the clinical process, evaluating situations, determining next steps, and implementing a plan. That often includes arrangements for home health, insurance, equipment, and medications. In some of the more complex cases, that means helping make decisions about skilled nursing facilities and group homes.
In all cases, educating, supporting and reassuring families is on the daily to-do list. And, sometimes, so are hugs.
Memorial Hospital West 
Yolanda Bianchi
Yolanda Bianchi, the manager of clinical effectiveness/case management at Memorial Hospital West, lives in a professional world where “everything is a priority.” Yet, she understands that if she doesn’t provide her staff the tools, resources, and guidance to deliver safe, quality patient discharges, nothing else matters.
That involves effectively communicating with case managers, social workers, the interdisciplinary team, patients and families, juggling schedules and personnel, and helping solve highly complex discharge issues. “Every patient situation is different,” says Bianchi, a Memorial Healthcare System employee since 2000. “We want to help get them to the best level of function at their next stop, whether it’s home health, a skilled nursing facility, long-term care facility, or some other destination.”
St. Mary’s Medical Center
Pam Jackson
Pam Jackson serves as the Director of Case Management for St. Mary’s Medical Center. In her role, Pam ensures the proper utilization of services and resources for patients and their families at the hospital. Pam comes to St. Mary’s with over 12 years of experience in nursing and other healthcare related experience. Prior to her time in Florida, Pam served in several leadership roles at a hospital in Atlanta, Georgia including case management. She received her bachelor of science in nursing from Kennesaw State University in Kennesaw, GA.  
Palm Beach Gardens Medical Center
Suzanne Gaumer
Suzanne Gaumer serves as the manager of the Case Management Department at Palm Beach Gardens Medical Center. Suzanne has nearly 35 years of nursing experience, and for the past 10 years, she has dedicated herself to the collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs. She prides herself on her ability to do this through strong communication and utilization of available resources to promote quality, cost-effective outcomes. Gaumer received her nursing degree from Middlesex County College.
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