South Florida Hospital News
Sunday August 25, 2019

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September 2017 - Volume 14 - Issue 3




When It Comes to Patient Care – Look to the Gridiron

Football season is underway again. Every die-hard fan thinks their team “has a good chance this year.” Unfortunately, most are just practicing wishful thinking and will be disappointed a few games into their favorite team’s season. Believe it or not at the NFL level the talent difference between teams is miniscule. Every team is loaded with incredible athletic talent who know the game extremely well. The difference who wins and who loses often comes down to the abilities of the coaching staff to develop the game plan and the player’s ability to execute the plan. At the end of the season, the best team is always described as the best coached and whom, in the end, performed the best. They perform better at all levels: Offense, Defense, Special teams, etc.… Patient care is no different. Every health system is full of highly qualified, well-educated doctors, nurses and staff. The leaders of these organizations are also experienced and capable. The same also holds true for most independent doctor offices and surgery centers. The question for everyone is how good is the game plan and how well are your teams performing? When it comes to patient care, the winners have very clear strategy. That strategy is clearly communicated to everyone in the organization. Expectations and outcomes are measured. Results are communicated and when needed, adjustments are made. So often there is a huge disconnect between what leadership thinks is happening and what is actually occurring. Also there may be a department or group of employees that ‘get it’, but others who don’t quite understand (or have not bought in). When it comes to patient care, build your team for long term success. Mirror the NFL. Scout and find the best talent. Clearly communicate the game plan. Train them. Let them perform. Give them feedback. Call an audible when necessary. Your team and the patients will benefit for years to come. 

Jay Juffre is Vice President of Operations / National Service Director, ImageFIRST. For more information on ImageFIRST, call 1-800-932-7472 or visit

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