South Florida Hospital News
Tuesday February 25, 2020

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January 2020 - Volume 16 - Issue 7




When It Comes to Patient Care Create an Environment of Pride

About six weeks ago, I decided to go primarily vegan. No particular reason. It just seemed healthier. I am happy to say I am doing well on the new regiment. Eating out can be tricky, but for the most part the experiment has been successful. Before the change, I decided to take one more trip to my favorite fast food joint. As I waited in the drive thru to get my chicken sandwich, I noticed an older vehicle with a Chic fil A license plat on the front of it. As I paid for my food, I asked, “who loves this place so much, they have your logo on the front of their car?” and pointed in the direction of the vehicle. The reply impressed me, “Oh, that’s our cook, he has been working here since we opened and has so much pride in what he does that he asked for that a couple years ago.” Isn’t that so awesome? That an hourly employee enjoys where he works so much, he would ask to advertise it to the world? There is a percentage of the working population (about 25%) that really wants to have a true sense of purpose in what they do and desires to take pride in achieving their best every day. Patients will never be happier than your employees. Want your organization to excel at patient care in 2020? Create an environment in which your team can be delighted to work and only hire people who want to be part of it. Study key indicators like employee engagement and turnover to determine how you are doing. Constantly seek feedback from the team and adjust and respond as required. You’ll know you have arrived when employees are asking you for license plates and bumper stickers to tell the world how much pride they have in working for your organization.


Jay Juffre is Executive Vice President, ImageFIRST. For more information on ImageFIRST, call 1-800-932-7472 or visit

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