South Florida Hospital News
Thursday August 13, 2020

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May 2020 - Volume 16 - Issue 11


When It Comes to Patient Care, Hindsight Can be a Good Thing

Throughout my life, there’s been countless examples personally, with friends, co-workers and family, where things go from being predictable and routine (almost mundane) to completely unexpected. These are usually one offs like an accident, illness, divorce or very regionalized such as a flood, tornado or hurricane. Unfortunately, sometimes when we are too comfortable, a wakeup call is necessary. To make it something that affects millions, you must look back in history and pick your spots. For this to occur, you need much bigger events: wars, depressions, famine and yes, pandemics. If your organization was surveyed back in January how would you answer questions like: Is our staff properly trained on proper use of PPE? Do we have enough supplies in house? What would happen if our patient load doubled or tripled? What if we couldn’t do elective procedures for a month? Are we doing everything possible to keep our team and patients safe? Unfortunately (and fortunately), COVID-19 brought many in the health care community to the cold reality that things we thought were happening or were solid, were not, and everyone is left wondering what the “new normal” will look like. When life throws the world a huge and unprecedented curveball, we have no choice but to learn from it. Sometimes crisis can drive us to necessary change and often that change is for the good. Hopefully you and your teams are all over it already, assessing holes in the process and looking to quickly fill them. The questions moving forward should be: How can we get even safer? How can we ensure that we do it right EVERYTIME? How can we better inspect what we expect? How can we be better prepared next time? Hindsight is always 20/20 but the nice thing is if we choose to focus on lessons learned, we can be closer to perfect in the future.


Jay Juffre is Executive Vice President, ImageFIRST. For more information on ImageFIRST, call 1-800-932-7472 or visit

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