South Florida Hospital News
Saturday September 19, 2020

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September 2020 - Volume 17 - Issue 3

When It Comes to Patient Care, Your Favorite Restaurant Can Help Guide You

COVID-19 disrupted just about everyone’s life in many ways. This ranged from minor inconveniences to major life changing events. One thing I would put into the different but tolerable category is the ability to eat out on a regular basis. We all have a favorite restaurant or two. And in most cases, COVID-19 changed our ability to go there and enjoy a meal. Everyone has different tastes, but my favorite dining establishment happens to be small and family owned. When you go there, the owner recognizes me and stops by the table to say hello. The chef and wait staff have worked there for years. No matter what your preferred place to grab a bite may be, the question to ask is why is it your favorite? Whenever I ask someone this question, the answer typically is not the ambiance, location or even the food (most places do a decent job at all three). The one thing that usually puts one over another invariably comes back to the people that work there. The same is true with patient care. Over the years, I have visited countless doctors’ offices and hospitals. Rarely is one inconveniently located, and I cannot think of a time where one was dirty or unkept. Quite the opposite. Most pick a spot that is easy to get to. Between the landscaping, cleaning services and upkeep, they look extremely professional. So why do some patients go out of their way to visit a certain office or hospital for routine care? Most of the time, your staff is the reason patients have a good (or bad) experience. So, if you want people to rave about you and keep coming back, hire a team that will help create a great atmosphere. Like a solid Yelp review on your favorite eatery, the word of mouth alone will be worth it.


Jay Juffre is Executive Vice President, ImageFIRST. For more information on ImageFIRST, call 1-800-932-7472 or visit

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