For Hortense Chai, RN, case management allows her to feed her passion for helping others. “I have been a case manager for four years and am honored to help ensure a smooth and safe transition from the hospital for our patients,” said Chai, who is a case manager in acute care at Broward Health Coral Springs.
Chai, who was born in Jamaica, has been with Broward Health since 2020. She is primarily responsible for participating in interdisciplinary rounds on the units and coordinating with clinicians, physicians, and patients and their families to facilitate a safe and effective discharge plan.
“My main focus is to ensure our patients and their families are satisfied with their hospital stay and discharge plans,” Chai said.
“A career in case management is rewarding and challenging,” she said. “Being in this field will help develop your critical thinking skills and give you multiple opportunities to think outside the box.”
Prior to joining Broward Health, Chai was a case management director and director of health information management. She is pursuing her bachelor’s degree at Broward College.
