After 8 frustrating months of defrosting our Samsung refrigerator’s ice maker and cheese tray with a hair dryer every 48 hours, we finally bit the bullet and bought a bright and shiny new high-tech LG. (After blowing up four hair dryers, even Carol couldn’t argue anymore.)
Our Best Buy purchase and delivery went smoothly, and the refrigerator was working well, that is until I tried to connect to its Smart Wi-Fi enabled system. Luckily Carol wasn’t home during my initial frustration trying to register our refrigerator with the wi-fi “gods,” since she’d immediately been suspicious about entering Best Buy to begin with when all she really wanted was a fridge dependable enough to make ice. (In her words, were Eskimos now buying igloos at Best Buy?)
But after some collaboration with my besties, the Best Buy geeks, my connectivity problem finally had to be upgraded to a LG Priority Service Ambassador. Of course, I was immediately put on hold, shifted from department to department but I was determined to hang on and get my Wi-Fi connected since I knew that the Eskimo reference would come back to haunt me. So, while I simmered listening to the LG hold message, Carol arrived home just in time for the LG robot to announce loud and clear on speaker, “We will be happy to assist you with your service problems, you are the 4,624th call in line. We have scheduled a return call on September 14th at 2:30 p.m. (Today’s date was February 11.) As I was summarily disconnected, Carol’s only comment was that I should make sure to mark that date on my calendar.
In all fairness to both Best Buy and LG, the next day I re-initiated the Smart Wi-Fi registration, and all was connected, our dual ice makers are churning out cubes, and Carol’s hair dryer no longer has to do double duty. (I’ll let you know if I get a call back on September 14th.)
