HCA Florida Boynton Beach Emergency is recognized as a leader in patient experience within the healthcare industry, signifying the best practices businesses should consider implementing in a new year.
JANUARY 8, 2025 – HCA Florida Boynton Beach Emergency, part of HCA Florida JFK Hospital, announced today that it has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award, HCA Florida Boynton Beach Emergency is in the top 5% of healthcare providers in delivering patient experience in the last year.
“HCA Florida Boynton Beach Emergency is setting the standard for excellence in patient experience,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It’s clear they’re committed to making a difference.”
Ken West, Chief Executive Officer of HCA Florida JFK Hospital, shared his appreciation for the recognition, stating: “We are deeply honored to receive the 2024 Press Ganey Human Experience Guardian of Excellence Award in Patient Experience. This recognition is a testament to the dedication of our team to deliver exceptional care and create meaningful experiences for our patients and their families. It reflects our commitment to excellence and our ongoing mission to serve our community with compassionate quality care.”
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
About HCA Florida JFK Hospital
Serving Palm Beach County for more than 55 years. HCA Florida JFK Hospital is a 516-bed acute care hospital, specializing in emergency services, heart and vascular surgery, neurosurgery, comprehensive cancer and breast institute services, comprehensive stroke services, orthopedic and spine surgery, minimally invasive and robotic surgery, weight loss surgery and women’s services. We provide high quality, exceptional care to Atlantis residents and the surrounding communities. We hold the Blue Distinction for Cardiac Services and are accredited by the American College of Surgeons Commission on Cancer.
About HCA Florida Healthcare
HCA Florida Healthcare, a part of HCA Healthcare, is a family of more than 650 affiliated sites of care, including hospitals, physician practices, freestanding emergency rooms and urgent care centers. United as a statewide network in 2022, HCA Florida Healthcare includes approximately 11,100 experienced doctors and more than 84,000 colleagues working together to deliver equitable, evidence-based collaborative care through more than 11.6 million patient encounters each year. HCA Florida Healthcare is committed to improving more lives in more ways and giving back to the communities it serves. The network provides more than $903 million in uncompensated care and contributes nearly $2.2 million to community organizations across the state. In addition, HCA Florida Healthcare offers patients access to highly-trained specialists, including the state’s largest cardiovascular network. A strong advocate for the next generation of healthcare professionals, HCA Florida Healthcare is also a major supporter of university-based healthcare programs and residencies and fellowships throughout the Sunshine State. For more information, please visit HCAFloridaHealthcare.com.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
