Philip Wolman, founder and chairman of For Eyes Optical, has been appointed chairman of the Board of Directors of Baptist Hospital Foundation. Wolman has been a Foundation member since 1996, and has previously served as chairman of the Board of Baptist Hospital Foundation. He also served as past secretary of the Baptist Health Foundation.



Recognizing the hospital’s dedication to serving various cultures, North Shore Medical Center Governing Board Member Bishop Randall Holts and Dr. Frederick Bloom, a neonatologist with the hospital’s Level III Neonatal Intensive Care Unit, officiated a ceremony commemorating Black History Month at North Shore Medical Center. Bishop Holts commemorated the occasion with an invocation and highlighted the contributions of famous African Americans throughout the years. Dr. Bloom, a native of Miami, spoke about the contributions of African Americans locally and in the medical field and praised nurses and technicians who he hailed as heroes. Pictured (l-r): Charlotte Dardanello, chief nursing officer; Dr. Fred Bloom, neonatologist; Bishop Randy Holts, governing board member; Jennifer Pittman, chief financial officer; and Carmen Gomez, human resources director.



Florida Medical Center announced that it has named Dr. Joel Frankel as the hospital’s chief of staff.

Dr. Frankel has previously served as the vice chief of staff and director of the Cardio Pulmonary Department at FMC. He is also a member of the hospital’s Board of Trustees. He is the chairman of Florida Institute of Health, a South Florida group practice. Dr. Frankel is board certified in pulmonary and internal medicine. He earned his medical degree from the State University of New York and bachelor’s degree from Adelphi University.



At the recent South Florida Hospital and Healthcare Association 2008 Summit, The Doug Williams Group featured the latest in satisfaction data capture via touch screen data entry stations to enable instantaneous reporting that addresses both service recovery and process improvement opportunities. Brief surveys incorporate the “ultimate question” to measure the customer’s likelihood of referral. Research clearly supports a strong correlation between a company’s growth rate and the percentage of its customers who are “promoters”; those who are extremely likely to recommend a company to a friend or colleague. A few pioneering clients of The Doug Williams Group have applied this technology. Catholic Health Services utilizes the system to capture outpatient satisfaction feedback and the Sonesta Bayfront Hotel (Coconut Grove) retrieves real-time feedback at guest checkout.



Michael W. Kesti has been named executive director of the newly formed Miami Beach Health Foundation, Inc.

In addition, Kesti is currently president and CEO of Health Ventures, Inc. and Net Marketing, LLC. His past professional experience includes president of MDB Group, Inc., and director for BenTrust, Inc. Kesti has also served as vice president of marketing and sales for CompTek HealthCare, Inc. and as vice president of managed care and marketing for Flagship Healthcare, Inc.