Recognizing the hospital’s dedication to serving various cultures, North Shore Medical Center Governing Board Member Bishop Randall Holts and Dr. Frederick Bloom, a neonatologist with the hospital’s Level III Neonatal Intensive Care Unit, officiated a ceremony commemorating Black History Month at North Shore Medical Center. Bishop Holts commemorated the occasion with an invocation and highlighted the contributions of famous African Americans throughout the years. Dr. Bloom, a native of Miami, spoke about the contributions of African Americans locally and in the medical field and praised nurses and technicians who he hailed as heroes. Pictured (l-r): Charlotte Dardanello, chief nursing officer; Dr. Fred Bloom, neonatologist; Bishop Randy Holts, governing board member; Jennifer Pittman, chief financial officer; and Carmen Gomez, human resources director.



Florida Medical Center announced that it has named Dr. Joel Frankel as the hospital’s chief of staff.

Dr. Frankel has previously served as the vice chief of staff and director of the Cardio Pulmonary Department at FMC. He is also a member of the hospital’s Board of Trustees. He is the chairman of Florida Institute of Health, a South Florida group practice. Dr. Frankel is board certified in pulmonary and internal medicine. He earned his medical degree from the State University of New York and bachelor’s degree from Adelphi University.



At the recent South Florida Hospital and Healthcare Association 2008 Summit, The Doug Williams Group featured the latest in satisfaction data capture via touch screen data entry stations to enable instantaneous reporting that addresses both service recovery and process improvement opportunities. Brief surveys incorporate the “ultimate question” to measure the customer’s likelihood of referral. Research clearly supports a strong correlation between a company’s growth rate and the percentage of its customers who are “promoters”; those who are extremely likely to recommend a company to a friend or colleague. A few pioneering clients of The Doug Williams Group have applied this technology. Catholic Health Services utilizes the system to capture outpatient satisfaction feedback and the Sonesta Bayfront Hotel (Coconut Grove) retrieves real-time feedback at guest checkout.



Michael W. Kesti has been named executive director of the newly formed Miami Beach Health Foundation, Inc.

In addition, Kesti is currently president and CEO of Health Ventures, Inc. and Net Marketing, LLC. His past professional experience includes president of MDB Group, Inc., and director for BenTrust, Inc. Kesti has also served as vice president of marketing and sales for CompTek HealthCare, Inc. and as vice president of managed care and marketing for Flagship Healthcare, Inc.



Mount Sinai Medical Center has named Robert Goldszer M.D., M.B.A., senior vice president and chief medical officer. Dr. Goldszer joins Mount Sinai from Brigham and Women’s Hospital in Boston, MA, where he served as Associate Chief Medical Officer and Director of Primary Care.

He received his medical degree from Drexel/Hahnemann University in Philadelphia, PA and holds a Masters of Business Administration from Boston University. Dr. Goldszer also completed his residency and internship and held the position of Chief Resident in Medicine at Drexel/Hahnemann University. He was a research fellow in nephrology at Peter Bent Brigham Hospital, Harvard Medical School and Brigham and Women’s Hospital.