Cleveland Clinic Florida has expanded access to healthcare by launching the first online service in Florida that enables patients throughout the state to see a medical professional 24 hours a day, seven days a week.

 

Through its new MyCare Online service, patients can see and communicate quickly with a healthcare provider about urgent healthcare matters using any mobile device such as a smartphone or tablet, or a desktop computer. The provider can evaluate, diagnose and treat an ailment and prescribe medication if necessary.

 

“The way we deliver services is rapidly evolving and technology allows us to make access to healthcare more convenient,” said J. Gregory Rosencrance, MD, Chairman of Internal Medicine at Cleveland Clinic Florida. “An emergency situation can happen at night or on the weekend. With MyCare Online, patients can be seen and treated instantly or advised to go to the hospital for further treatment.”

 

The online service can be accessed from a free app called Cleveland Clinic MyCare, which can be downloaded from Google Play, the App Store or on Cleveland Clinic’s website at Clevelandclinicflorida.org/mycare.

 

The MyCare Online app allows for patients to be seen via a private, secure video which is often sufficient to determine the seriousness of a rash, an earache or flu-like symptoms. MyCare Online is designed to diagnose and treat many other acute health symptoms, including cough, urinary tract infections, abdominal pain, diarrhea, fever and headaches.

 

If the provider determines the patient needs medication, a prescription can be sent electronically to the pharmacy of the patient’s choice.