Holy Cross Health adopting care delivery model making inroads into the challenges posed by the workforce crisis while increasing engagement  

November 7, 2023 – Addressing the nursing workforce crisis remains a critical challenge for health systems, with a predicted shortage of 9 million nurses worldwide by 2030.

Holy Cross Health, a member of Trinity Health, one of the nation’s largest not-for-profit health systems, is rolling out a first-of-its-kind care delivery model to address these challenges, improve care delivery, increase job satisfaction and create career pathways for nurses at every stage of their careers. Holy Cross Health joins 50 nursing units in Trinity Health hospitals across 10 states.

“Holy Cross Health is beyond excited to roll out this innovative method of delivering personalized care to patients,” said Holy Cross Health’s Taren O’Brien, MSN, RN, chief nursing officer. “Our patients are accustomed to receiving compassionate, leading-edge care. This continues that tradition. Just as exciting, is the opportunity to add to the diversity of career options nursing affords.”

TogetherTeam Virtual Connected CareTM is a true team approach to patient-centered care and uses technology to support direct care staff and increase patient interaction. Patients receiving care through this delivery model can expect to be treated by a direct care registered nurse, an on-site nursing assistant or LPN, and a registered nurse who remotes into the patient’s room virtually. The team functions as a cohesive and highly connected unit to deliver comprehensive care. The virtual nurses are located on local campuses as opposed to an off-site call center and have access to complete medical records and even the ability to perform detailed examinations via advanced camera technology. The presence of an experienced virtual nurse provides invaluable mentoring and support to the direct care nurses, especially those who are new graduates.

“Nursing resources are scarce and will only get worse. We needed to act swiftly. The workforce shortage has crippled the traditional model of hospital nursing which is no longer optimal in some environments,” said Trinity Health’s Gay Landstrom, PhD, RN, chief nursing officer. “Our innovative care delivery model supports nurses doing what they love most, working at the top of their license to provide excellent professional care to their patients.”

The model serves as a key market differentiator that addresses the nursing workforce crisis head-on. Moreover, it accommodates caregivers at various stages of their careers, providing a stable and predictable working environment, and helping to build a strong pipeline of caregivers to meet future health care needs.

“We recognize the imperative need for novel solutions, and we are taking a bold step toward revolutionizing nursing practice,” said Murielle Beene, DNP, RN-BC, FAAN, SVP and chief health -informatics officer for Trinity Health. “This model not only confronts the imminent challenges we face as clinicians, through creativity and ingenuity but also enhances care delivery, bolsters job satisfaction –paving the way for the nurses of tomorrow. It is truly a pioneering strategy with a veritable team care model that will help us inspire a new era of nursing excellence.”


About Holy Cross Health  

A member of Trinity Health, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, non-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. Holy Cross has been recognized for six Types of Care in U.S. News and World Report’s 2023-24 Best Hospital rankings. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life. Holy Cross Health also encompasses Holy Cross HealthPlex outpatient facility, urgent care centers and more than 40 Holy Cross Medical Group physician practices. To learn more about Holy Cross Health, visit Follow us on LinkedIn or Facebook.


About Trinity Health 

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs. For the latest updates and stories from Trinity Health, follow us on LinkedIn and Facebook.