Nilda Velez has been serving as a volunteer at Broward Health Medical Center twice a week since January 2023.

Velez visits patients across the 723-bed hospital offering books, magazines, puzzles, genuine conversations and above all, a smile and encouragement.

“I strive to embody the hospital’s mission of exceptional patient care,” Velez said.

The Fort Lauderdale resident has taken on a pivotal role in enhancing the onboarding process of the hospital’s nationally acclaimed auxiliary. She streamlines volunteer requirements, placement and onboarding ensuring a seamless experience for those eager to volunteer.

“I interview volunteers and uncover their unique experiences and areas of interest and then match them across the different departments in the hospital,” Velez said.

Velez brings a wealth of experience to her volunteer work, boasting a distinguished 35-year career in marketing and advertising. She has called this vibrant community home since relocating from New York in 2017.