Why the Last Telecom Audit Didn’t Work For Your Hospital

Have you tried a telecom audit in the past only to be underwhelmed by the results?  Most telecom audits don’t always produce sustainable savings and it’s usually for the same reasons.

 

The top 5 reasons we see “band aid” solutions for issues that are in need of “urgent care”.

 

Many companies who call themselves Auditors/Consultants are really telecom agents who get paid by carriers for new business. They do nothing more than look for services that are not under contract that can be switched.

 

Many firms only look for the “low-hanging fruit”. We often see audits that were focused only on future savings and they did not catch billing errors. Audits that don’t examine every line item leave room for significant waste to slip through the cracks.

 

If the root cause is not remedied the outcome will repeat itself. Firms who plug leaks instead of figuring out WHY there is a leak, will leave behind a client whose issue is destined to reoccur.

 

With a limited pay out period for realized savings, many firms will do what is best for their own pay and not for the clients’ long-term best interest. Many audits don’t address this issue of what is best long-term.

 

A firm without this knowledge can only look at reworking what’s currently in place, even when new solutions can yield more significant savings. Re-contracting old services often ties a client to old technology not just today, but in the future as well.

 

If you’ve had a telecom audit in the past that didn’t produce the savings you thought it would, it’s probably because of one of these reasons. Just because an audit hasn’t worked in the past that doesn’t mean you won’t see better results moving forward.