The patients Heather Gibson works with in her role as a case manager have chronic conditions, including HIV/AIDS, hypertension, lupus, cancer, and diabetes, to name just a few. Given their ongoing health issues, it’s critical they get the appropriate care at the right time.
“I help them navigate a system they often don’t understand,” said Gibson, a member of the Memorial Healthcare System for three years. “That means making appointments with specialists, scheduling labs, and caring for them like members of my own family.”
It’s her unique style of ‘hand-holding’ that inspires those she helps to send letters thanking her for being someone they can trust. “The follow-up care we provide makes a difference in their lives. I believe what we do keeps these individuals from falling through the cracks.
Its also helped me find my place and understand this work is my calling,” said Gibson.
