When Suzanne Luongo, clinical education manager, joined the Memorial Healthcare System 25 years ago, there wasnt an “educational” environment as there is today. People were hired with the training and education they needed to do their jobs and continued learning was not a corporate priority.
Today, MHS offers its employees a complete curriculum, covering anything from basic computer knowledge to training in the highest levels of leadership. Employees are encouraged to take advantage of the classes, with some being mandatory for promotions to management positions.
“Frank Sacco, our President and CEO, has placed a strong emphasis on creating a learning environment here at MHS,” said Mimi Weber, administrative director, Organizational Development. “He and the entire executive leadership team are not only supportive but integrally involved in our focus on organizational learning.”
For example, Luongo pointed out that registered nurses who want to get their masters degree can do so through a special joint program between Florida Atlantic University and Memorial West. Since this opportunity was introduced in 2007, nurses throughout the system have enrolled in the six core classes at the hospital. Another group of masters candidates will begin this January.
One of the most popular courses offered was created by the healthcare system to appeal to both medical and non-medical employees. The five-day seminar, “Leaders as Teachers,” provides training on presentation skills. Many employees are asked to share their knowledge and ability with others but have never been professionally coached on how to do it, according to Luongo.
“We are all being asked to present to other people here at work,” Luongo said. “The best thing is that we really learn when we teach others. This class makes it possible for our employees to effectively share what they know.” Due to demand, the class is offered four times a year.
Another sought after MHS training opportunity is the Healthcare Leadership Certificate Program. Employees must be recommended by their boss for this year-long commitment. One of the key features of the program is a monthly Lunch N Learn with top Memorial executives.
“The leadership program was designed to create “bench strength” throughout the organization so when openings occur, there are employees ready and waiting in the wings,” said Weber.
Competencies needed for the higher levels jobs are identified and individualized training is designed to prepare staff to meet those needs
Weber added, “The goal at the end of the year is to ensure that these future leaders are much more efficient and effective. Its all about what they take back to the job.”
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