The University of Miami Health System is closely monitoring the current coronavirus (COVID-19) outbreak. University and health system leaders are working closely with government and public health agencies and continue to follow guidelines from the U.S. Department of State, the Centers for Disease Control and Prevention, and the World Health Organization.
To better protect our patients and health care providers, we are providing masks to all patients who visit our UHealth locations in person. If you arrive with a cloth mask, scarf or bandana, we will provide a mask. Thank you for your understanding.
Visitor Policy Change
The University of Miami Health System continues to assess the coronavirus pandemic on a global scale and enact measures that follow best practices, giving us the best chance of stopping the spread of the virus and protecting our patients and staff.
NO VISITORS are allowed to accompany patients in any UHealth facilities – including Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute – both inpatient and outpatient settings.
Pediatric patients and patients who are at end of life will be allowed 1 visitor at a time, who must be screened.
Patients undergoing an outpatient procedure, surgery, or receiving an infusion in an outpatient setting may be dropped off at the entrance of the facility. We will contact drivers when it is time to return to pick up their loved ones. For patients in our hospital, overnight visits will no longer be permitted.
We understand these are difficult guidelines, but please know that we are establishing them with the safety and wellbeing of you, our patients, staff and our entire community in mind.
Your Appointment
Rest assured, we have amplified our already-intensive cleaning and disinfecting practices throughout all of our facilities and are screening all patients (visitors are not allowed).
At this time, UHealth is only treating patients with urgent and emergent needs that require immediate attention. All scheduled elective, non-urgent appointments, surgeries and procedures have been cancelled. If your appointment has been or will be affected by these changes, you will be contacted by our appointment office. We appreciate your patience as we implement these changes.
For medical emergencies, call 911. For urgent medical matters, please contact your doctor’s office.
You may also communicate with your doctor and request prescription refills through www.MyUHealthChart.com.
When you arrive
We are actively screening all patients and visitors at our facilities. Please arrive early to your appointment time to allow time for these screening protocols. When you arrive for your appointment, look for signs that will direct you where to go.
A tent has been installed outside the UHealth Tower Emergency Department to screen and isolate people, as needed.
We will ask about your symptoms and travel history, including if you have traveled to impacted countries.
Appointments are accepted by phone only. Call 305-243-4000.
To minimize the risk of exposure for all, ANY person who presents with a positive response to the screening questions will be placed in a dedicated isolated space.
Where can I be tested for COVID-19?
South Florida residents who wish to seek additional information about COVID-19 testing, should refer to their local county’s web site for testing criteria, locations and hours of operation.
Miami-Dade County (Scroll to Latest Updates, then click on Testing)
