July 6, 2021 – Heartland Health Care & Rehabilitation Center of Boca Raton, a ProMedica Senior Care facility, has been recognized as a 2021 recipient of the Silver – Achievement to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care. The distinction is the second of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long-term and post-acute care, honors association members across the country that have demonstrated their commitment to improving quality of care for seniors and people with disabilities.
“I am so proud of all of the work our team put into achieving Silver status in Quality. The criteria is rigorous and our center teams proved their commitment to delivering quality, compassionate care to our patients and residents not only during the pandemic but every day,” said Sue Morey, ProMedica senior vice president for skilled nursing. “The Baldridge Framework of Excellence aligns with the ProMedica core values; organizational resilience, innovation and diversity, equity and inclusion.”
Created by AHCA/NCAL in 1996, the National Quality Award Program is a rigorous three-level process that is reviewed and judged by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance to improve quality of life and care of long term care residents and staff. At the Silver level, members develop and demonstrate effective approaches that help improve organizational performance and health care outcomes.
“Reaching the Silver Award level successfully while also compassionately and heroically protecting and caring for residents during a pandemic is remarkable,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Tammy Kelly. “I applaud the resiliency and dedication of Heartland Health Care & Rehabilitation Center of Boca Raton for continuing their quality improvement journey and for this outstanding achievement.”
The awards will be presented during AHCA/NCAL’s 72nd Convention & Expo in National Harbor, Maryland right outside Washington, DC and will be held from October 10-13, 2021.
