Memorial Healthcare System is proud to announce the launch of its new Care Coordination Center (CCC), a 24/7 clinical command center in Pembroke Pines. The CCC incorporates virtual operations, combining people and technology to improve patient safety, optimize care delivery, and enhance operational efficiency across all of Memorial’s healthcare facilities. The state-of-the-art center focuses on coordinating interfacility transfers, managing bed capacity and float pool staffing needs in real time, as well as implementing virtual care models.
Key Features of the Care Coordination Center:
- Transfer Center Coordination: The CCC streamlines inbound and outbound interfacility transfers, optimizing patient placement and flow. Patients from emergency departments are efficiently transferred to Memorial facilities with available beds to accelerate patient care.
- Centralized Bed Placement & Capacity Management: Dedicated patient flow expediters oversee bed assignments, maximizing capacity and improving patient transitions.
- Centralized Staffing: By creating a centralized resource pool for all staffing needs, they are improving management, fostering collaboration across departments, and allowing nurses and other healthcare professionals to be assigned based on acuity and need.
- Virtual Patient Observation: A dedicated team assigned to designated adult patient rooms use advanced technology to virtually monitor patients who are at high risk for falls, ensuring immediate intervention and reducing incidents.
- Virtual Nursing Initiative: The Virtual Nursing program at Memorial Hospital West enhances operations by allowing nurses to virtually handle admissions, discharges, and patient education, freeing bedside nurses to focus on direct patient care.
- Enhanced Operations and Real-Time Monitoring: The CCC employs a centralized methodology of capacity management across Memorial’s six acute care facilities. By utilizing people, technology, and standardized processes, the CCC ensures timely access to care for the community. Dashboards in the center provide an at-a-glance view of real-time capacity and patient flow operations, assisting staff in identifying and removing barriers to patient care, such as discharge delays and bed turnover.
The total cost of the CCC is $1.67 million, encompassing 3,000 square feet and featuring 31 workstations. The center uses Epic EHR technology for patient flow and Artsight’s AI-driven Virtual Nursing to enhance patient and staff safety and satisfaction. The goals include reducing boarding time in the Emergency Department for patients awaiting admission to a room, decreasing patient falls and improving admission and discharge efficiencies.
