Sonia Murray, RN
A case manager for more than two decades, Sonia Murray says her co-workers are like family to her. “We all work well together and truly want to do our best for patients and families. We support each other in good times and during the more difficult periods and the efforts of the entire team lead to good patient outcomes.”
While COVID-19 has complicated the jobs of everyone in hospitals, Murray says she has adapted to sharing instructions on the phone with coronavirus patients and not having families on-site because of visitation restrictions. She says every patient and situation is different but that her knowledge of available resources and willingness to begin communicating immediately is the key to a successful discharge and what comes after for the patient.
“Educating family members is critically important to ensuring a smooth transition to home,” says Murray. “The reward for me is guiding the patient journey and helping everyone with what they need.”
