North Shore Medical Center was honored with the “Outstanding Improvement in Patient Satisfaction” award during Tenet’s Hospital Strategy Conference Awards Dinner. This award recognizes hospitals that achieved the greatest percentage improvement in their total Patient Satisfaction Score, which represents a weighting of inpatient, outpatient and ED patient satisfaction. “Part of our ability to improve the patient experience at North Shore is a committed teamwork approach and that all of our employees are fully engaged in providing service excellence to our patients,” said Manny Linares, chief executive officer. North Shore has a Service Excellence Department that oversees the entire patient experience for every patient on a daily basis.
