Building relationships is the key to success in all walks of life, healthcare is no exception. When you are in the business of saving lives, an open line of communication between all parties is essential. If patients don’t feel comfortable talking openly with care providers, it would be impossible to provide quality care. It is therefore very important that doctors, nurses and other care providers communicate effectively with patients so they fully understand their condition.

We often underestimate the importance of building and maintaining relationships. At Broward Health North Broward Medical Center, we understand that trust must exist on all levels – especially between physicians and administration. We want our physicians to know they can come to us with ideas or questions and we will listen. Trust is not built overnight – it takes time. We take the time to get to know our physicians; we stop by their office, visit their staff, and even call just to say “hi.” It is too easy to get caught up in the world of email; we remain true believers in the importance of face to face interaction

We provide support to our physicians in many ways. After all, the more patients a physician has, the better the odds that those patients will one day be our patients. We lend marketing support by providing opportunities for community lectures as well as speaking engagements at local clubs and organizations. We coordinate health fairs and screenings including our physicians whenever possible to link them with the community and help build their practice. Our in-house physician newsletter keeps them in the know about happenings at NBMC.

With all relationships, everyone wants to feel appreciated. We’ve established awards – Most Valuable Physician and Golden Pen – to recognize those physicians who have gone above and beyond. These awards not only honor the work of one, but also inspire the work of all.

At North Broward Medical Center we consider ourselves a family. As part of our family, it is important that our physicians form valuable, working relationships with their peers. We help cultivate these friendships by hosting several physician networking events throughout the year, ranging from small dinners with half a dozen specialists and family practice physicians to our bi-annual colleague connection where we encourage all of our physicians to attend. We’ve found that whenever a group of physicians is gathered in the same room, the results are incredible – knowledge is shared, research is discussed, ideas are bounced around. The outcome is beneficial for everyone, including the patient. That is the most important thing because at the end of the day, it is all about the patient and providing the best quality care possible. After all, that’s why we’re all in this business of healthcare.