Tampa General Hospital (TGH) announced that Scott Arnold, the academic health system’s executive vice president and chief digital and innovation officer, and Rachel Feinman, vice president of Innovation and managing director of TGH Innoventures, have been named to Becker’s Hospital Review’s 2023 list of “Hospital and Health System Chief Innovation Officers to Know.” With this recognition, Arnold and Feinman join just 33 other leaders recognized nationally for fostering a culture of innovation, creativity and open-mindedness, leading to novel technologies, enhanced patient care models and new partnerships.
In his role, Arnold oversees biomedical devices and their integration with existing technologies systemwide. He has evolved the patient experience through the automation of scheduling appointments — transitioning the system to an online booking system where new and returning patients can schedule an appointment with the click of a button. This effort alone led to an increase in new patient acquisitions which had not previously been seen. Arnold is currently working with his team to reduce interoperability friction by successfully transitioning all of Tampa General to the same platform and connecting through one hub. This transition will play the most prominent role when patients reach out to the call center — positioning it more as an “experience center,” where the person on the other end of the phone will be able to provide support across all scheduling and medical coordination needs via a single pane of a CRM system. Team members will be able to get to know their patients better and see the big picture of the patient’s journey and experience.
Feinman was recognized for demonstrating excellence in her management of innovation projects and partnerships for the academic health system. In her capacity as managing director of TGH Innoventures, Tampa General’s innovation center and corporate venture fund, she leads venture investing on behalf of Tampa General. Under her leadership, the academic health system has engaged in strategic partnerships with ProcessBolt, ModifyHealth, Health Snap and Navina, among others.
