The Doug Williams Group, a results-oriented professional services firm that specializes in all aspects of performance improvement, recently announced an addition to their comprehensive line of services. The new service, Better Benchmarking, replaces simplistic patient/employee/physician satisfaction score comparisons with operating practice benchmarks for those healthcare organizations that are considered to be “best in class”. Extensive research of comparable best in class organizations is conducted to identify the operating practices that have significantly contributed to superior satisfaction scores. The research provides a practical framework for planning and implementing specific actions that will improve a clients satisfaction scores. The Doug Williams Group serves as business improvement experts, not consultants, to provide their clients the hands-on implementation support to ensure improved results.
