image_pdfimage_print

Technological advances are all around us. Something is always new and improved and we constantly hear about technological breakthroughs; there are no limits to innovation. This is true for all professions, including the medical profession. From electronic medical records to computers on wheels, we are constantly learning new ways, new software and new devices that will help us care for our patients more efficiently. There is no denying the benefits are priceless – these advances are improving patient safety, reducing errors and enhancing time management skills across the board.

As healthcare executives, it is our responsibility to analyze our nursing workflow and identify areas that could be improved with the use of technology. We must then research, identify and implement only those technologies that will enhance our care, improve both patient and nurse safety and ultimately create a more efficient workplace. It isn’t always easy to change the way things are done, especially when certain procedures have remained constant over the years. Therefore, it is equally as important that nurses keep an open mind towards learning and embracing these new applications.

However, in the midst of all this technology, we must not forget the basic principles and values the nursing profession was founded on, like compassion and commitment to patient care. Here at North Broward Medical Center, we embrace innovative technology but remain loyal to the personal touch. We talk to our patients; not just about their care, but about their lives. We get to know them and their families. It is that extra personal touch that helps our patients during such a difficult time.

We have found that the best possible patient experience results from utilization of technology combined with dedication to that special personal touch. No matter how quickly patients get their test results or how often someone asks if they’re in pain doesn’t mean anything if the patient doesn’t feel like anyone ever really listened to them; and talked to them. Patients need to know we know them; they are not just a barcode on a wristband.

Stephen Hawking sums it up perfectly with the following quote:

“With the technology at our disposal, the possibilities are unbounded. All we need to do is make sure we keep talking.”

We are proud of all our nurses at North Broward Medical Center who consistently go that extra mile to connect with patients. Thank you for listening. And thank you for talking.