Baptist Health is once again recognized as a leader in the healthcare industry

January 20, 2023 – Baptist Health today announced that it has been named a winner of the 2022 Human Experience (HX) Guardian of Excellence and Pinnacle of Excellence Awards® by Press Ganey, the global leader in healthcare experience solutions and services. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence and Pinnacle of Excellence Awards®, Baptist Health is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

The following Baptist Health facilities received the Guardian of Excellence Award®:

  • Baptist Health Mariners Hospital (Physician Engagement and Patient Experience)
  • Baptist Health South Miami Hospital (Physician Engagement)
  • Baptist Health Medical Plaza – Tamiami Trail (Patient Experience)
  • Baptist Health Bethesda Hospital West ASC (Patient Experience)

The following Baptist Health facilities received the Pinnacle of Excellence Award®:

  • Baptist Health West Kendall Baptist Hospital (Physician Engagement)
  • Baptist Health South Miami Hospital (Physician Engagement)

“By putting their patients and workforce first each and every day, Baptist Health is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Baptist Health have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

“We are laser-focused on ensuring the experience at Baptist Health is the best it can be for our patients and their families, our employees and our medical staff,” said Patricia Rosello, chief patient experience officer at Baptist Health. “We are honored to be recognized for elevating the patient experience and engaging our dedicated caregivers who collaborate to deliver welcoming, compassionate and high-quality care to the communities we serve.”

To learn more about Baptist Health visit https://baptisthealth.net/

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

About Baptist Health

Baptist Health is the largest healthcare organization in the region, with 12 hospitals, more than 26,000 employees, 4,000 physicians and 200 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. In addition, it includes Baptist Health Medical Group; Baptist Health Quality Network; and Baptist Health Care On Demand, a virtual health platform. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies. For more information, visit BaptistHealth.net/Newsroom and connect with us on FacebookInstagramTwitter and LinkedIn.