July 18, 2022 – Langley Health Services (LHS), a large Central Florida healthcare provider with four locations, has cut charting time in half and increased patient visits since engaging with real-time remote medical scribes from ScribeEMR.
Langley is a Federally Qualified Health Center (FQHC) that serves the medical, dental, and behavioral health needs of primary care patients in underserved areas. Physician specialists and clinical staff were struggling with the amount of overwhelmingly detailed information required for each chart to meet Health Resources & Services (HRSA) guidelines associated with their FQHC status.
- In addition, difficulty documenting patient visits in the EMR program reduced patient interaction time and affected quality of care.
- Keeping up with charting after patient visits (and often after hours) added to the group’s already full workload.
- Backlogs, and other inefficiencies, were impacting reimbursements.
LHS turned to ScribeEMR to overcome their urgent charting backlog and improve workflow efficiencies.
Dedicated remote medical scribes, familiar with each healthcare provider’s systems, protocols, and templates, are assigned to work within a patient’s EMR and can ask questions during a visit to ensure accuracy. Instead of typing notes, doctors can devote their full attention to each patient, knowing that their charts will be ready for them to approve shortly after a visit.
“Our providers are now able to successfully lock 99% of their encounters in a timely fashion, says Langley Health’s chief strategy officer, John Sivon. “That’s directly related to ScribeEMR’s ability to assist our once struggling providers, and I am amazed.”
Onboarding ScribeEMR took less than a week, with a dedicated project manager assigned within 24 hours. LHS realized immediate results:
- All backlogged charts were documented and closed within the first 30 days
- Close to 100% of charts are now closed within 24 hours from date of service versus 48-72 hours.
- Eliminating charting after hours, and at home, dramatically improved provider morale.
- Wait time for appointments was slashed from five days to two days.
- Practitioners can now see two-three more patients a day without adding hours
“Remote scribes, and other virtual medical office support services, offer solutions to many challenges faced by busy, short staffed medical centers,” says Terry Ciesla, ScribeEMR senior vice president.
Remote virtual assistants and call center support programs can also help keep up with the hundreds of calls that come in every day, schedule appointments, direct callers to the right person or department, and answer messages in a timely manner.
ScribeEMR, named a Top 2022 Virtual Scribe Company by KLAS Research, provides real-time, remote, HIPAA-compliant EMR charting, medical coding, and ancillary support that improves practice efficiency, maximizes revenue, and reduces physician burnout. Extensively trained remote medical scribes log in to document patient visits in real time, with quick turnaround and exceptional chart quality. Dedicated, certified medical coders assign the right codes to each diagnosis and treatment to reduce errors and optimize medical billing and reimbursement. Additional services include referral coordination, insurance eligibility verification, preauthorization management, and virtual assistants who provide administrative, clerical, and customer support. For more information visit www.scribeemr.com.